Refund and Returns Policy

Effective Date: 2-Jan-2026

At Searchnbuy.com, we value transparency and customer satisfaction. This Refund & Return Policy outlines the conditions under which products may be returned, exchanged, or refunded. Please read this policy carefully before making a purchase.

Eligibility for Returns

Due to the nature of jewellery products, returns or exchanges are accepted only under specific conditions.

A product is eligible for return or exchange if:

• The product is received in a damaged or defective condition

• The incorrect product has been delivered

• The product is unused, unworn, and in its original condition

• The original packaging, tags, and invoice are intact

Requests must be raised within 7 days of delivery.

Non-Returnable Items

The following items are not eligible for return or refund:

• Customized or made-to-order jewellery

• Products damaged due to misuse, negligence, or wear and tear

• Items without original packaging or invoice

• Products returned after the specified return window

Return Process

To initiate a return or exchange:

1. Contact our support team through Searchnbuy.com within the eligible period

2. Share your order details and clear images of the product (if damaged/incorrect)

3. Our team will review the request and guide you through the next steps

Returns sent without prior approval may not be accepted.

Refund Policy

Once the returned product is received and inspected:

• Approved refunds will be processed within [7-14 days] working days

• Refunds will be issued to the original payment method

• Shipping or handling charges (if any) are non-refundable unless the return is due to our error

Exchange Policy

Exchanges are subject to product availability.
If the requested replacement is unavailable, a refund may be processed instead.

Shipping Costs for Returns

• If the return is due to a defective or incorrect product, return shipping costs will be borne by Searchnbuy.com

• For all other approved returns, shipping costs may be borne by the customer

Quality Check

All returned products undergo a quality inspection.
If the product fails to meet return conditions, the request may be rejected and the product returned to the customer.

Cancellation Policy

Orders may be cancelled before dispatch by contacting our support team.
Once an order is shipped, cancellation requests will not be accepted.

Important Notes

• Product images are for reference only; minor variations are not considered defects

• Searchnbuy.com reserves the right to approve or reject any return or refund request

• Abuse of the return policy may result in account restriction

Contact Us

For return, refund, or exchange queries, please contact us through the support details available on Searchnbuy.com.

If you want, I can:

• Adjust this for NO-RETURN jewellery model

• Add 7-day / 10-day / 14-day logic

• Create a simplified customer version

• Align it strictly with Indian consumer law